Loan Servicing Specialist

4 weeks ago


Irving, Texas, United States Servicing Solutions Full time
About Servicing Solutions

We are a company that specializes in redefining portfolio servicing for good. Our mission is to change the transactional client experience to one that is more collaborative, relational, and transparent. We believe that outsourcing relationships should be genuine, face-to-face, and relational, rather than sterile, transactional, and number-based. At Servicing Solutions, we dare to imagine, experiment, and innovate to deliver superior service. Our goal is to bring a fresh approach to loan servicing focused on the overall customer journey and the bottom line.

We are proud of our diverse and inclusive workforce. Our executive management team averages 25+ years working together. We have serviced portfolios experiencing hyper growth and have turned around many underperforming portfolios. We leverage our experience to implement best practices with an appropriate blend of new and emergent technologies, balanced with genuine, face-to-face interaction. As a result, our clients benefit from a fresh approach to loan servicing focused fully on the overall customer journey and the bottom line.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Summary

The Loan Servicing Representative II (LSR II) is a critical role within Servicing Solutions working to resolve accounts potentially 31 to 60+ days past due. This role is pivotal in preventing loan losses through progressive collection efforts. Ideal candidates will have strong negotiation skills working to bring accounts current with a combination of payments and available tools to assist customers.

Key Responsibilities:

Negotiate with customers to create payment solutions based on individual circumstances.
Meet and exceed daily goals and monthly goals.
Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
Collect accounts that are past due.
Bring delinquency down in assigned queue and overall delinquency.
Conduct skip-tracing activity to generate potential leads on customer or collateral.
Handle high volume of calls in a high stress environment.
Meet quality assurance and productivity standards.

Requirements:

Excellent communication and negotiation skills.
Willing and able to work a flexible schedule including overtime and weekends.
Ability to multi-task in a fast-paced environment.
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.
Good computer and typing skills.
Team player.
Good negotiation skills; excellent telephone etiquette.
General knowledge of Microsoft Excel, and Outlook.
High School diploma or equivalent required.
2+ years' experience in collection environment preferred.
Auto Collections experience preferred.
Knowledge of collection, repossession, and skip tracing.

This position is currently accepting applications.

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