Bilingual Customer Service Specialist

3 weeks ago


Irving, Texas, United States Staffing Now Full time

SNI Staffing Now has partnered with a leading financial services company in the Dallas-Fort Worth area to fill a Bilingual Customer Service Representative position.

Key Responsibilities:

  • Effectively identify and assess customer needs to improve customer satisfaction
  • Handle customer inquiries, provide solutions and alternatives within time limits and follow up to ensure resolution
  • Accurately capture customer information related to payments, contract questions, billing, and cancellations
  • Handle delinquent accounts with calls, emails, letters, and reporting
  • Process cancellations and refunds and keep reporting up to date
  • Verify and set up payments
  • Take overflow queue calls for quoting
  • Handle verifying and calculating customer eligibility for mileage waivers
  • Assist with administrative duties

Requirements:

  • A minimum of one year of prior experience in customer service, call centers, and/or collections
  • Bilingual Spanish/English
  • Possess a team mentality with collaboration and support skills, with the ability to work independently and as part of a team
  • Highly proficient in MS Office; intermediate PC skills, AS4000 experience is a plus
  • Strong customer service orientation and ability to adapt/respond to different personalities and situations
  • Results-oriented, with the ability to multi-task, prioritize, and work in a fast-paced environment


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