Auto Finance Recovery Specialist

4 weeks ago


Irving, Texas, United States CornerStone Staffing Full time

CornerStone Staffing is seeking a highly skilled Auto Finance Recovery Specialist to join a dynamic auto finance company in the vibrant Las Colinas area. As a key member of the team, you will play a crucial role in minimizing financial losses associated with auto loans and leases.

Key Responsibilities:

  • Initiate outbound calls to customers with delinquent auto loan accounts.
  • Receive inbound redemption calls and provide personalized assistance to customers.
  • Negotiate payment arrangements and settlements to bring accounts current.
  • Identify accounts requiring management review and recommend appropriate actions.
  • Ensure compliance with company policies and industry regulations while delivering top-notch customer service.

Requirements:

  • Bilingual Skills: Must be fluent in both English and Spanish (90% of communication will be in Spanish).
  • Experience: Minimum of 1 year in collections or a related field.
  • Skills: Strong negotiation and problem-solving abilities.
  • Communication: Excellent verbal and written communication skills.
  • Education: High School Diploma or GED required.


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