Retail Department Supervisor

4 weeks ago

Durham, North Carolina, United States Duke University Full time
Retail Department Supervisor Job Summary

Under the direction of the Deputy General Manager of Retail Stores, the Retail Department Supervisor will supervise, direct, and coordinate activities of the clothing department in the University Store. The supervisor will administer established policies and procedures applicable to efficient and profitable store operations and assist Store Management in such duties as may be assigned or delegated.

Responsibilities
  • Supervise, direct, and coordinate activities of the clothing department in the University Store to include merchandising, ordering, display, damage claims, Loss Prevention, sales, and inventory of departmental items.
  • Compile, record, and report information as required for accurate and up-to-date departmental records, process incoming and outgoing forms, and documents according to operating procedures.
  • Ensure that the clothing department is adequately stocked with merchandise; order merchandise from Duke University Store's Distribution Center and vendors in sufficient quantity to meet customer demand.
  • Track and analyze retail sales item data to anticipate item quantities and customer needs and changes to those needs, to ensure that merchandise is on hand in the manner, time frame, and quantities needed to meet customer demand.
  • Assist in creating new inventory records, receiving incoming merchandise transfers, verifying packing slips for accuracy of quantities received, ensuring that all UPCs are properly linked in the NetSuite retail system, and verifying that all items are priced correctly with appropriate department codes.
  • Work with the Distribution Center to ensure deliveries are made in a timely manner.
  • Organize merchandise on sales floor in a systematic, attractive, and easily accessible manner.
  • Receive deliveries according to procedures; verify quantities and items received against packing slips, invoices, and purchase orders; ensure merchandise received is in good condition.
  • Price merchandise with correct price and department code; organize merchandise on sales floor in a systematic, attractive, and easily accessible manner.
  • Assist in preparation, execution, and oversight of annual physical inventories as scheduled, according to procedures.
  • Take counts of sale, reduced, damaged, and discounted merchandise; note markdown of merchandise and dispose of merchandise according to procedures.
  • Ensure effective inventory control through proper handling of cycle counts, price audits, mark-ups, and markdowns throughout Duke Stores.
  • Assist customers in the selection of products and recommend additional purchases; answer customer calls and inquiries and resolve customer complaints; monitor for shoplifting and take appropriate actions as needed in accordance with store policy.
  • Plan and schedule work for clothing department staff, ensuring proper distribution of assignments and adequate manning, space, and facilities for subsequent performance of tasks.
  • Advise Stores' management of current support status and make recommendations for the resolution of internal problems or scheduling inconsistencies.
  • Recommend various personnel functions relating to the clothing department operation, including but not limited to, hiring, performance appraisals, promotions, transfers, and vacation schedules.
  • Operate point-of-sale cash register as needed, processing all forms of transactions.
Requirements
  • High School Diploma required. Some college preferred.
  • Work requires demonstrated communications, analytical, leadership, and organizational skills.
  • Five years of experience in a retail, merchandising, or similar business to acquire the experience and skills necessary to operate and supervise a successful high-volume retail clothing department in an efficient, innovative, and customer-sensitive manner.
  • Prefer retail supervisory experience. A combination of relevant experience and education will be considered.
  • Excellent communication and customer service skills.
  • Demonstrated ability to prioritize and manage multiple tasks with close attention to detail and accuracy.
  • Ability to work both independently and as part of a diverse and close-working team in a fast-paced setting.
  • Quick learner with demonstrated problem-solving skills.
  • Ability to learn and apply new technologies as needed.
  • Some heavy lifting is required.
  • Proficiency in Microsoft Excel, Word, and PowerPoint required.

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