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Printer Support Specialist

2 months ago

Washington, Washington, D.C., United States SAIC Full time

Job Summary

SAIC is seeking a skilled Printer Support Specialist to join our team. As a key member of our support team, you will be responsible for troubleshooting and configuring network printers and local printers, as well as providing PC support to our clients.

Key Responsibilities

  • Perform functional checks, troubleshooting, and operational tasks on managed network and local printers.
  • Coordinate support and troubleshooting activities with department partners and vendors, including private sector vendors and government agencies.
  • Manage PC loaner inventory, including imaging and maintaining machines, tracking inventory, and ensuring devices are checked-in and out according to policies and procedures.
  • Assist with imaging and PC refresh efforts as ticket volume permits.

Requirements

To be successful in this role, you will need:

  • A bachelor's degree and two years of experience, or four years of experience in lieu of a degree.
  • A solid understanding of network printers, troubleshooting, and problem-solving.
  • Experience updating printer firmware.
  • Experience with imaging computers, installing updates and software, and joining machines to a domain.
  • Experience with Microsoft Excel and managing asset lists and inventories.

Certifications and Clearance

  • A current A+ CE certification.
  • The ability to obtain a full Secret Clearance, with an interim Secret Clearance required prior to start.

Target Salary Range

$40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.