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Support Specialist for Women's Shelter

2 months ago

Somerville, Massachusetts, United States Catholic Charities Archdiocese of Boston Full time
Job Overview

The Direct Care Associate plays a crucial role in ensuring the safety, supervision, and well-being of the shelter's residents. This position involves delivering a range of services aimed at enhancing both the physical and emotional health of the individuals in our care. The Direct Care Associate must remain vigilant, ready to respond to inquiries, welcome guests, and handle emergencies with professionalism and composure.

Key Responsibilities

  • Maintain professional boundaries and uphold confidentiality at all times.
  • Serve as a responsible and caring role model for residents.
  • Embrace the mission of Catholic Charities by providing essential services to those in need and advocating for justice.
  • Adhere to the shelter's policies and regulations.
  • Advocate for the health and safety needs of all residents, ensuring their overall well-being.
  • Oversee the cleanliness and security of the facility and its assets.
  • Prepare and serve meals according to the daily menu.
  • Conduct intake assessments for new residents during shifts.
  • Provide crisis counseling and assess individual needs.
  • Manage conflicts among residents, enforcing shelter rules and procedures.
  • Offer information and referrals to local services as needed.
  • Distribute personal hygiene items, over-the-counter medications, and emergency clothing as requested.
  • Document shift activities and resident information in the shelter log.
  • Engage with business partners in a professional manner.
  • Report maintenance issues to the Program Director as they arise.
  • Collaborate with the Program Director to meet the daily needs of residents.
  • Work during scheduled holidays as required.
  • Participate in meetings as necessary.
  • Other duties as assigned.

Qualifications

  • A Bachelor's degree in human services or a related field is preferred.
  • At least one year of experience working with homeless populations or relevant internship experience.
  • Knowledge of substance abuse and mental health issues is advantageous.
  • Ability to maintain professional boundaries and confidentiality.
  • Proven capability to work with diverse and sometimes challenging client groups.
  • Strong teamwork skills and the ability to collaborate effectively.
  • Competence in completing daily program documentation.
  • Excellent organizational and interpersonal skills with a keen attention to detail.
  • Familiarity with Microsoft Office Suite, Outlook, Teams, and Zoom.
  • Current CPR and First Aid certification, with a commitment to renew as necessary.
  • Physical ability to respond swiftly to various situations.
  • Capability to lift, push, and pull up to 25 pounds.

Our organization offers competitive benefits, including a 403(b) savings plan and generous time off.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.