Enterprise Mobility Customer Experience Associate

3 weeks ago


Boston, Massachusetts, United States Enterprise Holdings Full time
Overview

Enterprise Holdings, a leading provider of mobility solutions, operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We are committed to delivering exceptional customer experiences and have been recognized as one of the top places to work.

Salary and Benefits

The salary for this position starts at $21.46 per hour, with opportunities to earn up to $31.46 per hour, including shift differentials and monthly bonus opportunities. Our comprehensive benefits package includes paid time off, employee rental car discounts, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, and training and development opportunities.

Job Description

This role involves providing superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services. Key responsibilities include meeting and greeting customers, using company-approved sales and service techniques to determine customer needs, offering additional assistance, answering incoming calls, placing outgoing calls, assessing rental condition upon return, and notifying management of any known customer or vehicle problems.

Required Skills and Qualifications
  • Must be at least 18 years old
  • Must have a high school diploma or equivalent
  • Must currently hold a valid US driver's license
  • No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol-related conviction on driving record in the past 5 years
  • At least 6 months of prior customer service experience


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