Customer Experience Coordinator
2 months ago
We are seeking a highly skilled and dedicated individual to join our Customer Service team as a Customer Service Operations Support Administrator. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Respond to client inquiries and resolve issues in a timely and professional manner
- Act as an escalation point for complex customer service issues
- Collaborate with internal teams to ensure seamless delivery of client programs
- Identify opportunities for process improvements and implement changes to enhance customer experience
- Maintain accurate customer information and records
- High School Diploma or Equivalent
- Experience in customer service, training, or coaching
- 3+ years of customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Familiarity with customer relationship management (CRM) software and Microsoft Office Suite
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Pearson is a global education company that aims to add life to a lifetime of learning. We create innovative learning experiences that help people achieve their goals and realize their potential. Our company values diversity, equity, and inclusion, and we strive to create a workplace where everyone can thrive.
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Customer Experience Coordinator
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Farm Experience Coordinator
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Customer Experience Lead
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Customer Experience Representative
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Patient Experience Coordinator
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Patient Experience Coordinator
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Sales Associate
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Customer Experience Specialist
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Retail Sales Associate
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Retail Sales Consultant
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Account Coordinator
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Account Coordinator
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Account Coordinator
2 weeks ago
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Payment Coordinator
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Resident Services Coordinator
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Customer Service Representative
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