Customer Experience Coordinator

2 months ago


Lehi, Utah, United States Pearson Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our Customer Service team as a Customer Service Operations Support Administrator. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Act as an escalation point for complex customer service issues
  • Collaborate with internal teams to ensure seamless delivery of client programs
  • Identify opportunities for process improvements and implement changes to enhance customer experience
  • Maintain accurate customer information and records
Requirements
  • High School Diploma or Equivalent
  • Experience in customer service, training, or coaching
  • 3+ years of customer service experience preferred
Skills and Qualifications
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Familiarity with customer relationship management (CRM) software and Microsoft Office Suite
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
About Pearson

Pearson is a global education company that aims to add life to a lifetime of learning. We create innovative learning experiences that help people achieve their goals and realize their potential. Our company values diversity, equity, and inclusion, and we strive to create a workplace where everyone can thrive.



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