Consumer Experience Associate

3 days ago


Indianapolis, Indiana, United States CICOA Full time

About the Role

We are seeking a highly skilled Consumer Experience Specialist to join our ADRC department. As a key member of our team, you will be responsible for providing exceptional consumer experience by serving inbound calls and assisting staff with individual-related needs.

Key Responsibilities

  • Provide switchboard coverage to ensure seamless communication with clients.
  • Serve as the first point of contact for inbound calls, responding promptly and professionally to their queries.
  • Assist with follow-up requests, waitlist requests, and other duties to enhance waiver application and transition into Waiver services.
  • Work directly with individuals, family members, OC, and providers to create an exceptional experience for each client.
  • Perform office assistant duties to maintain a well-organized work environment.
  • Document information in VisionLink and CaMSS accurately and timely to ensure data integrity.
  • Serve as a client's advocate, providing personalized support and guidance throughout their journey.

Requirements

  • Demonstrate excellent communication and interpersonal skills to build strong relationships with clients and colleagues.
  • Show ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities effectively.
  • Possess basic computer skills and knowledge of software applications to efficiently complete tasks.
  • Demonstrate attention to detail and organizational skills to maintain accurate records and meet deadlines.

Compensation

The estimated salary for this role is $45,000 - $55,000 per year, depending on experience and qualifications.



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