Customer Experience Lead

4 weeks ago


Indianapolis, Indiana, United States Hertz Full time

Hertz is seeking a skilled Customer Experience Associate to provide exceptional customer service and drive employee empowerment.

The ideal candidate will possess 3+ years of experience in customer service, operations, and sales, with a focus on building strong relationships and providing excellent problem-solving skills.

Key responsibilities include handling customer issues at the counter, analyzing Net Promoter Score (NPS) results, and ensuring corporate policies and procedures are administered and followed by staff.

This role also requires effective communication, leadership, and coaching skills to enhance the customer experience and achieve business objectives.

As a valued member of the Hertz team, you can expect a competitive salary of $17.50 per hour, as well as a range of benefits and perks, including medical and vision plans, retirement programs, paid parental leave, and educational reimbursement.

At Hertz, we prioritize driving your potential and powering your passion, offering a supportive environment where you can grow and thrive.



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