Digital Customer Experience Specialist

3 days ago


Indianapolis, Indiana, United States MI Homes Full time
About Us: M/I Homes has been building new homes of outstanding quality and superior design for over 40 years. Our company values diversity and inclusion, and we are committed to attracting and retaining talented individuals from all backgrounds.

Job Summary:
We are seeking a Digital Customer Experience Specialist to join our team. This role will focus on providing exceptional customer service to potential homebuyers, while also analyzing data to identify trends and opportunities for growth.

Key Responsibilities:
- Communicate with electronic and phone leads, including follow-up calls to assess preferences and needs
- Schedule appointments with New Home Consultants at preferred communities
- Analyze data to identify trends and opportunities for growth

Requirements:
- Associate's degree preferred, but not required
- Equivalent training in sales and marketing, or minimum one year of customer service experience
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills

Estimated Salary: $50,000 - $70,000 per year

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