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Lead Customer Success Strategist

2 months ago

Houston, Texas, United States EROAD Full time
Location: Remote or Flexible

Position Overview:

This role presents a unique opportunity to significantly impact our organization by overseeing one of our largest North American enterprise clients.

The client is a prominent, billion-dollar entity recognized globally.

Join a rapidly expanding SaaS organization that boasts cutting-edge technology (both hardware and software) and engage with executive leadership.

As a Lead Customer Success Strategist, you will be responsible for delivering exceptional value and ensuring a smooth service experience while meeting operational efficiency and growth targets.

Guide the customer journey with us, assisting them in achieving their strategic business goals.

As our clients evolve, you will also aid them in navigating business and product transitions, renewal processes, and revenue enhancement by identifying their needs and uncovering opportunities to simplify their operations.

Analyze Customer Success metrics and KPIs, and present tailored business reviews.

Act as an advocate for customer-focused solutions and take charge of resolving customer issues through to completion.


Candidate Profile:

The ideal candidate will possess prior experience in a comparable position within a software or SaaS environment.

You are recognized for your exceptional customer-centric mindset and enthusiasm for collaborating with clients to ensure their success.

Thriving in a high-performance, dynamic setting, you are a methodical problem solver.

Strong project management capabilities will be advantageous.


About EROAD:

EROAD is a rapidly growing, global player in the technology sector, on a trajectory of significant growth.

Our mission is straightforward - we enhance road safety and sustainability for our clients and other road users. Our advanced software and in-vehicle technology ensure that fleet operations are safe and environmentally responsible.


Employee Benefits:

EROAD is genuinely dedicated to the development of its workforce, as evidenced by comprehensive leadership training programs, fully covered health insurance plans, flexible sick leave policies, peer recognition initiatives, and regular assessments of workplace culture and employee experience.

As a global entity, we prioritize maintaining strong connections with our international colleagues through frequent company-wide communications, learning opportunities, and cultural exchanges.

We provide the necessary tools, technology, and training to empower you to excel in your role, along with flexible working hours to promote a healthy work-life balance.

At EROAD, we are on an exciting journey, and we welcome you to be a part of it.