Assistant Property Manager

4 weeks ago

Atlanta, Georgia, United States Cousins Employees LLC Full time
Job Description

About Cousins Properties:

Cousins Properties is a fully integrated, self-administered and self-managed real estate investment trust (REIT) headquartered in Atlanta. The company has a simple, compelling strategy: Premier urban Sun Belt office portfolio, Disciplined about capital allocation, Best-in-class balance sheet, with Strong local operating platforms. Cousins Properties (NYSE: CUZ) develops, owns, and manages a 20 million square foot trophy office portfolio in the high-growth Sun Belt markets of Atlanta, Austin, Charlotte, Dallas, Nashville, Tampa, and Phoenix.

Founded in 1958, Cousins creates shareholder value through its extensive expertise in the development, acquisition, leasing, and management of high-quality real estate assets. The Company has a comprehensive strategy in place based on a simple platform, trophy assets, and opportunistic investments. For more information, please visit www.cousins.com.

Job Summary:

The Assistant Property Manager assists in the day-to-day implementation of policies, procedures, and programs that ensure a well-managed, well-maintained property. The focus is on providing positive customer service and increasing the value of the property being managed.

This position is located in Atlanta, GA (Buckhead). This is not a remote or hybrid position.

Responsibilities:

Customer Relations and Property Management

  • Develop and maintain positive customer relationships by creating and sustaining goodwill between the landlord and customer.
  • Participate in the communication flow related to customer move-ins and move-outs.
  • Coordinate and assist with customer events, receptions, and orientation.
  • Meet one-on-one with customers on a regular basis to communicate building current events and solicit feedback.
  • Prepare customer engagement programs to maintain satisfaction with building amenities and services.
  • Oversee the property website and ensure that information is current and correct.
  • Perform property inspections to determine risk management liabilities, ensure preventive maintenance and cleaning are performed according to contract standards and company policy, and develop the capital improvement plan.
  • Prepare property status reports, building inspection reports, tracking reports, correspondence, and files.
  • Assist in the management of contracted services for property maintenance. Conduct competitive bids and selection processes through the use of standardized request for proposals and bid summary analysts. Act as a liaison between service providers and Property Management.
  • Assist in the training, supervision, and action of staff under the property emergency response process. Assist with evacuation drills and response to any emergency, including after hours as needed to secure, protect, and arrange repairs under emergency conditions.
  • Participate in construction projects, including capital improvements, customer improvements, and major repairs. Collaborate with the Construction Manager, Property Manager, and Chief Engineer in design plan review, administration of contracts, quality control, and project delivery.

Property Accounting

  • Assist in preparing the operating budget: revenue, expenses, capital plan, and operating expense management.
  • Work with Property Managers in preparing monthly financial reports, such as accruals, budget variance reports, and forecast reports.
  • Review and approve monthly recurring billing and miscellaneous billing.
  • Reconcile monthly invoices of major service providers (i.e., janitorial, security, trash removal, etc.) to ensure accuracy and prepare reports for billing monthly.
  • Understand methods of calculating operating expense prorate shares, prepare and review calculations, and approve customer statements.
  • Responsible for reviewing and approving invoices. Work with the Administrative Manager on accounts receivable, collection activities, and maintenance of accounts payable on a current basis.
  • In conjunction with the Administrative Manager and Property Manager, complete operating expense reviews and customer calculation sheet preparation.
  • Prepare annual rental letter communications to customers.

Leasing

  • Administer leases on matters pertaining to contractual performance, including leasehold rights and landlord and customer obligations.
  • Prepare rental commencement letters and lease required notices.
  • Review lease abstracts provided by Lease Administration.
  • Support the Leasing team by preparing vacant space and participating in tours.
  • Review lease draft language from counsel to incorporate property-specific terms.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Requirements:

  • A minimum of 2 years of commercial property management experience.
  • Prior commercial real estate office management experience is strongly preferred.
  • Bachelor's degree is preferred.
  • A high school diploma is required. A valid driver's license is required.
  • Must work well with others and interact positively with customers and possess excellent verbal and written communication skills.
  • Must be detail-oriented, well-organized, and able to manage time and multiple projects efficiently to achieve the required result.
  • Proficient use of Microsoft Office suite (including Word, Excel, PowerPoint, and Outlook), property management software, web-based software systems, and electronic file organization in a shared server environment is required.
  • Must be able to define problems, collect data, establish facts, and draw valid conclusions.
  • Responsiveness – Need to perform responsibilities with an acute sense of urgency to meet the needs of others; respond to solve problems; willing to accept a variety of tasks associated with this position.
  • Customer Service – Demonstrate optimum customer service delivery while performing all job functions.
  • Integrity – Demonstrate sound business ethics; consistently comply with organizational values; protect confidential information.
  • Communication – Able to clearly express ideas; present verbal information in a straightforward manner; ask questions in order to open channels of communication; listen to understand the perspective of others.

Cousins is an equal opportunity employer where employment decisions are based on merit, qualifications, and aptitude. The Company does not discriminate in employment opportunities or employment practices on the basis of race, color, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin or ancestry, physical or mental disability, veteran status, age, genetic information, or any other class or characteristic protected by federal, state, or local law.

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