2024-Access Associate
1 week ago
Position Title: Entrance Coordinator
Reporting To: Entrance Supervisor
Employment Type: Seasonal, Part-Time
Position Summary
The Entrance Coordinator plays a vital role in delivering exceptional service to visitors, agencies, and staff at designated entry points. This position is tasked with the precise and prompt management of cash and credit transactions at the entry locations. The Entrance Coordinator will check in all visitor reservations and day-use entries, warmly welcome all guests, and effectively convey knowledge of facility Rules/Regulations, services, and features to all patrons.
Key Responsibilities
- Provide service to customers in a friendly and professional manner, setting a positive example for visitors and colleagues.
- Operate the cash register and manage credit and debit card transactions efficiently.
- Check in all visitor reservations and day-use entries.
- Respond to phone inquiries and assist guests in making reservations.
- Communicate effectively regarding facility Rules/Regulations, services, and features to all visitors.
- Maintain a clean and organized entry point.
- Assist with additional related tasks as assigned.
Required Qualifications
- Must be at least 18 years old (21 to drive) and have reliable transportation.
- Minimum of one year experience in a customer service or hospitality role.
- Ability to work independently as well as collaboratively within a team.
- Exceptional customer service skills.
- Strong organizational and time management abilities.
- Capability to thrive in a fast-paced environment.
- Availability during weekends, holidays, and peak visitation periods; work schedules will be coordinated with local management.
- Strong interpersonal skills; enjoys engaging with the public.
- Genuine concern for guest experiences and enjoys frequent public interaction.
- Willingness to perform light manual tasks and remain stationary or move around for extended periods.
- Able to work in varying weather conditions.
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