Endpoint Refresh and Support Technician

2 weeks ago


Los Angeles, California, United States UCLA Health Full time

About UCLA Health: At UCLA Health, we are committed to delivering high-quality patient care and innovative treatments. Our team of dedicated professionals is passionate about making a difference in the lives of our patients.

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Salary Range: $90,000 annually (minimum of the estimated range)

About the Job: We are seeking a skilled IT professional to join our Technical Service Delivery team as an Endpoint Refresh and Support Technician. This critical role involves supporting ISS refresh operations, collaborating with Refresh Coordinators, and enforcing standard hardware, images, software, and deployment processes for ISS-managed departments.

Responsibilities:

  1. Support ISS refresh operations to minimize disruptions and ensure seamless transitions
  2. Work closely with Refresh Coordinators to ensure accurate refresh documentation and timely migrations
  3. Develop and enforce standard hardware, images, software, and deployment processes for ISS-managed departments
  4. Train new tech leads and contractors on effective job duties and provide ongoing coaching as needed
  5. Ensure compliance with policies, standards, standard operating procedures, and how-to documents
  6. Communicate effectively with clients and peers through verbal and written communication
  7. Apply escalation process within TSD SLA guidelines

Skills and Qualifications:

  • Experience with endpoint refresh, healthcare systems, and willingness to travel and work evenings
  • Analytical skills to devise cost-efficient recommendations for complex end-user business needs
  • Critical thinking and problem-solving skills to troubleshoot network issues
  • Interpersonal skills to work effectively with staff, faculty, and administrators
  • Demonstrated ability to write clear, precise, detailed, comprehensive, and grammatically correct letters, memos, reports, policies, and procedures

Why Work at UCLA Health?

  • Competitive salary range: $102,500 - $227,700 annually
  • Opportunities for professional growth and development
  • A dynamic and collaborative work environment
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with employer match
  • Tuition reimbursement program

To Apply: Please submit your application through our website at [website URL].



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