Technical Service Delivery Refresh Coordinator

2 weeks ago


Los Angeles, California, United States UCLA Health Full time

About UCLA Health: As a leading healthcare provider, we are committed to delivering high-quality patient care and innovative treatments. Our team of dedicated professionals is passionate about making a difference in the lives of our patients.

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Salary Range: The estimated annual salary for this position is between $102,500 and $227,700.

About the Position: We are seeking a skilled IT professional to join our Technical Service Delivery team as an Endpoint Refresh and Support Technician. In this critical role, you will support ISS refresh operations, collaborate with Refresh Coordinators, and enforce standard hardware, images, software, and deployment processes for ISS-managed departments.

Key Responsibilities:

  • Support ISS refresh operations to minimize disruptions and ensure seamless transitions
  • Collaborate with Refresh Coordinators to ensure accurate refresh documentation and timely migrations
  • Enforce and maintain standard hardware, images, software, and deployment processes for ISS-managed departments
  • Train new tech leads and contractors on effective job duties and provide ongoing coaching as needed
  • Ensure policies, standards, standard operating procedures, and how-to documents are followed and utilized
  • Communicate effectively with clients and peers through verbal and written communication
  • Apply escalation process within TSD SLA guidelines

Requirements:

  • Experience with endpoint refresh, healthcare systems, and willingness to travel and work evenings
  • Analytical skills to devise cost-efficient recommendations for complex end-user business needs
  • Critical thinking and problem-solving skills to troubleshoot network issues
  • Interpersonal skills to work effectively with staff, faculty, and administrators
  • Demonstrated ability to write clear, precise, detailed, comprehensive, and grammatically correct letters, memos, reports, policies, and procedures

Benefits:

  • Competitive salary range: $102,500 - $227,700 annually
  • Opportunities for professional growth and development
  • A dynamic and collaborative work environment
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with employer match
  • Tuition reimbursement program

To Apply: Visit our website at [website URL] for more information and to submit your application.



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