IT Infrastructure Specialist

3 weeks ago


Los Angeles, California, United States UCLA Health Full time

About UCLA Health: As a leading healthcare provider, we strive to deliver exceptional patient care and innovative treatments. Our team of dedicated professionals is passionate about making a difference in the lives of our patients.

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Salary Range: $102,500 - $227,700 annually

About the Role: We are seeking a highly skilled IT Infrastructure Specialist to join our Technical Service Delivery team. As an Endpoint Refresh and Support Technician, you will play a critical role in ensuring the smooth operation of our IT infrastructure. Your primary responsibilities will include supporting ISS refresh operations, collaborating with Refresh Coordinators, and enforcing standard hardware, images, software, and deployment processes.

Key Responsibilities:

  • Support ISS refresh operations to ensure seamless transitions and minimal disruptions
  • Collaborate with Refresh Coordinators to ensure accurate refresh documentation and timely migrations
  • Enforce and maintain standard hardware, images, software, and deployment processes for ISS-managed departments
  • Train new tech leads and contractors on effective job duties and provide continuous coaching as required
  • Ensure policies, standards, standard operating procedures, and how-to documents are followed and utilized
  • Communicate effectively with clients and peers through verbal and written communication
  • Apply escalation process within TSD SLA guidelines

Requirements:

  • Experience with endpoint refresh, healthcare systems, and willingness to travel and work evenings
  • Analytical skills to devise cost-efficient recommendations for complex end-user business needs
  • Critical thinking and problem-solving skills to troubleshoot network issues
  • Interpersonal skills to work effectively with staff, faculty, and administrators
  • Demonstrated ability to write clear, precise, detailed, comprehensive, and grammatically correct letters, memos, reports, policies, and procedures

Benefits:

  • Competitive salary range: $102,500 - $227,700 annually
  • Opportunities for professional growth and development
  • A dynamic and collaborative work environment
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with employer match
  • Tuition reimbursement program

Contact Information: For more information or to apply, please visit our website at [website URL].



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