Banking Center Relationship Banker 2

2 days ago

Brockton, Massachusetts, United States Webster Bank Full time

About Webster Bank

Webster Bank is a leading commercial bank that has been serving its clients and communities since 1935. Our focus is on putting people first and helping individuals, families, businesses, and our colleagues achieve their financial goals. We are passionate about serving our clients and supporting our communities, and we are committed to upholding our values of Integrity, Collaboration, Accountability, Agility, Respect, and Excellence.

Job Summary

The Relationship Banker II role at Webster Bank will provide services for Banking Center customers and assist the team in achieving sales, service, and operation goals. The role will process all customer-related financial transactions in accordance with the rules, regulations, and guidelines of the Bank. The successful candidate will use excellent communication and active listening skills to learn about the customer's financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service.

Key Responsibilities

  • Customer Service
    • Respond to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
    • Evaluate the needs of clients and offer appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
  • Financial Transactions
    • Perform routine teller transactions like deposits, withdrawals, check cash, loan payments, and other transactions as needed.
  • Sales and Retention
    • Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center's growth and profitability objectives.
    • Expected to achieve/exceed both individual and team goals in sales, service, and operations.
  • Compliance and Supervision
    • Maintain compliance with Federal and State regulations as well as bank policies and procedures.
    • Meet/exceed branch audits and operations evaluation requirements.
    • Assist with supervision of banking center colleagues, offering coaching support to fellow bankers, and act as a role model and help onboard new bankers.

Requirements

  • Education and Experience
    • High school diploma/GED required; Associate's or Bachelor's degree preferred.
    • 2-4 years customer sales/service experience with 1-2 years supervisory preferred.
  • Skills and Abilities
    • Working knowledge of all products and services.
    • Keeps current with all systems used for branch transaction processing.
    • Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
    • Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays, and extended hours. Travel may be required to alternate Banking Centers.

Compensation and Benefits

The estimated salary range for this position is $21.50 to $26.00 USD an hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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