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Personal Banker

2 months ago

Brockton, Massachusetts, United States PNC Financial Services Group Full time
Job Summary

PNC Financial Services Group is seeking a highly skilled and motivated Customer Relationship Manager to join our team. As a key member of our Retail Branch Banking Network, you will play a critical role in strengthening customer relationships and driving sales growth.

Key Responsibilities
  • Customer Acquisition and Retention: Acquire and deepen the branch customer base through proactive sales and service activities, identifying opportunities to improve the customer's financial well-being.
  • Sales and Service: Drive proactive sales conversations through internal and outbound interactions, leveraging a defined sales process to position PNC solutions and drive new revenue and customer loyalty.
  • Customer Engagement: Create customer loyalty and grow customer share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Risk Management: Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and participating in branch daily operations to ensure efficiency and accuracy.
Requirements
  • Education: High school diploma or equivalent required; related experience or product knowledge preferred.
  • Experience: 1+ years of related experience in banking or financial services.
  • Skills: Strong communication and interpersonal skills, ability to work in a team environment, and proficiency in banking products and services.
What We Offer
  • Competitive Compensation: Competitive salary and bonus structure.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
  • Professional Development: Opportunities for career growth and professional development.

PNC is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible workplace culture.