Host - Guest Experience Specialist

1 month ago


Lynnfield, Massachusetts, United States Wahlburgers Full time
Job DescriptionJob DescriptionPosition: Host
Reports to: General Manager

Key Performance Elements/Essential Functions

Hospitality to Our Guests
  • Deliver exceptional guest experiences by understanding our culture and creating a positive and memorable atmosphere.
  • Warmly welcome guests with a smile and make eye contact as they enter the restaurant.
  • Provide clear and concise information about our menu, services, and story to guests.
  • Keep guests entertained and engaged while waiting or in line.
  • Lead guests to a clean, perfectly set table and hand them the menu after they are seated.
  • Maintain awareness of available tables and always know of a party 'on deck' to be seated.
  • Communicate with servers and managers regarding table availability, seating of large parties, or special requests.
  • Handle guest complaints by listening to their concerns, informing a manager, and resolving issues to ensure overall guest satisfaction.
  • Thank guests as they leave and invite them to return to the restaurant again.
Hospitality to Your Team
  • Arrive to work on time, well-groomed, and ready to work.
  • Clock in and out as scheduled.
  • Demonstrate a helpful and positive attitude to guests and team members.
  • Complete all assigned tasks and duties assigned by managers/supervisors.
  • Check the greeter area and its storage areas for adequate supplies.
  • Review potential wait times and work with managers to plan seating arrangements.
  • Assist fellow team members as needed to ensure our guests receive the highest standard of food, beverage, and hospitality.
  • Check out with a manager before leaving at the end of each shift.
Hospitality to the Restaurant
  • Inspect restrooms, dining room, and lobby, clean as needed, and report any unsafe conditions.
  • Monitor dining area tables to ensure they meet or exceed standards.
Minimum Requirements
  • Basic computer skills
  • Ability to work in a high-volume, fast-paced work environment.
  • Capable of prioritizing tasks effectively.
  • Able to speak to the restaurant's story and mission statement.
  • Passion for hospitality, providing exceptional service, and creating memorable dining experiences.

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