Design Studio Specialist

4 weeks ago

Lynnfield, Massachusetts, United States Pottery Barn Kids Full time
About the Role

We're seeking a skilled Design Studio Specialist to join our team at Pottery Barn Kids. As a Design Studio Specialist, you will inspire customers to express themselves in their home by utilizing your design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales.

Responsibilities
  • Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales
  • Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
  • Create and present design plans based on client's needs, style, preferences and living space
  • Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
  • Utilizing exemplary World-class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
  • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Requirements
  • Strong communication, clienteling and customer follow-up skills
  • Ability to complete and coordinate complex large orders within a variety of sales channels
  • Experience in working with the elements of design preferred
  • Proven ability to prioritize and handle multiple tasks simultaneously
  • 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required)

Physical Requirements
  • Must be able to be mobile on the sales floor for extended periods of time
  • Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

Our Mission Around Diversity, Equity & Inclusion
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences.

We will create and nurture a global company culture where we confidently bring our authentic selves to work every day:

where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences-whatever they may be-are valued, explored and appreciated.


Benefits Just for You
Depending on your position and your location, here are a few highlights of what you might be eligible for:

  • A generous discount on all Williams-Sonoma, Inc. brands
  • A 401(k) plan and other investment opportunities
  • A wellness program that supports your physical, financial and emotional health
  • Paid vacations and holidays (full-time)
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

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