IT Service Desk Specialist

9 hours ago


Aurora, Colorado, United States ActioNet Full time
IT Service Desk Specialist Job Description

ActioNet is seeking an IT Service Desk Specialist to join our team in Aurora, CO. As an IT Service Desk Specialist, you will be responsible for providing technical support and assistance to our customers.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Manage and maintain MHS ServiceNow Support Queues to ensure timely responses.
  • Coordinate with the DHA Global Service Center to resolve and close out escalated incidents, change requests, and service requests.
  • Perform routine maintenance and upgrades on computer systems and software.
  • Provide on-site equipment repair or deskside support services to include services for drop-off of equipment for configuration, reconfiguration, or repair as required.
  • Provide the capacity to configure or reconfigure workstations or other approved peripherals in on-site deskside support location(s) customer support area inside each supported facility.
Requirements:
  • CompTIA Security+ certification or another equivalent IAT Level 2 certification.
  • Security Clearance.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.

We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities.

We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

ActioNet is an equal opportunity employer and value diversity at our company.



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