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Customer Success Manager, Self Service

2 months ago

Redmond, Washington, United States Pushpay Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team in a self-service model. As a key member of our customer success team, you will play a critical role in enabling our customers to achieve their goals and objectives through the effective use of our platform.

Key Responsibilities:

  • Revenue Retention: Ensure our customers stay customers by identifying and addressing potential issues and opportunities for growth.
  • Adoption Target: Help our customers deploy and use our platform to drive adoption and engagement with their givers.
  • Upsell: Sell additional products and features to our customers to drive revenue growth and expansion.
  • High Sales Activities: Make a large volume of calls and emails to customers to ensure their success and drive revenue growth.
  • Pushpay Product Training and Assistance: Provide expert training and assistance to customers on our products to ensure their success and drive adoption.

Requirements:

  • Bachelor's Degree or equivalent years of experience.
  • Proven track record of quota/target attainment.
  • At least 2 years of customer success, account management, or renewal management experience.
  • Experience with Salesforce or similar CRM system.
  • Strong written and verbal communication skills.
  • Problem-solving skills and ability to work with a team to get to the best solution.
  • Multi-tasking and time management skills.
  • Business acumen and ability to learn technology.
  • Detail-oriented and ability to manage opportunities, customer interactions, and key projects check points.
  • Strong interpersonal skills and ability to build relationships with customers and colleagues.
  • Naturally curious and love to learn about why and how things work.

About Pushpay

Pushpay helps organizations and communities come together and stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we're honored to have processed over $15 billion in charitable giving. We're growing fast, and we need driven talent to join our team.