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IT Business Solutions Manager

2 months ago

Charlotte, North Carolina, United States Marriott Full time
Job Summary

The IT Manager is responsible for ensuring the IT infrastructure supports the property's business objectives safely, securely, and effectively. This critical role demonstrates key information technology and computer science skills, enhancing escalated support for property IT infrastructure and hardware, including repairs, installations, and maintenance of systems for designated properties.

The IT Manager collaborates with the Area IT Manager to identify and forecast future technology needs and provides input into budgetary proposals for capital expenditures.

A key responsibility of the IT Manager is to work with various technology vendors to validate that property IT solutions meet the needs of guests, associates, owners, and property leaders.

Key Responsibilities
  • Manage technology needs within budget targets.
  • Assist and/or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget based on anticipated IT projects and property requirements, including anticipated ROI on technology investments.
  • Analyze and assess current IT landscape on property and prepare estimates for necessary technology upgrades and improvements to meet those business needs.
  • Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs).
  • Implement solutions as directed to resolve IT discrepancies.
  • Order required equipment as directed relating to personal computers, telecommunications, local servers and networks, and process vendor invoices.
  • Conduct periodic inventories of applications and hardware; prepare reports for property management as requested.
  • Analyze and validate that technology assets are secured; document and escalate all identified security risks in accordance with applicable MIP.
  • Comply with technology-related vendor contracts.
Building and Sustaining Relationships
  • Write and present proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
  • Provide customer service to property leadership and associates at designated properties.
  • Respond to inquiries from customers/vendors/peer group.
  • Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support.
  • Ensure client technology needs are met.
  • Assist in disaster recovery and business continuity as it relates to technology.
  • Provide technical guidance for assigned locations.
  • Escalate support for all Marriott-approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes through Tier Escalation process).
  • Provide escalation and guidance to property pertaining to guest & associate internet access requirements.
  • Escalate problems as appropriate through direct supervisor, US/Can IT Field and/or Global IT resources.
  • Image desktops, install new software applications, apply patches, map drives to appropriate servers and/or networks.
  • Move/add/change PCs/peripherals, migrating data when necessary.
  • Perform routine desktop backup as scheduled or directed.
  • Provide end-user support.
  • Confirm technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly audit measures are in place).
  • Support unit infrastructure (servers, switches, router, APs etc.) and engage appropriate MI IT and/or vendor resources.
  • Assist in creating and maintaining a secure server environment. Perform server backups and routine preventative maintenance.
  • Provide project support for corporate, regional, and property initiatives.
Project Management
  • Execute IT Hotel projects and manage vendor installations.
  • Conduct quarterly and annual IT audit and provide plan and recommendations to remediate any deficiencies identified during the process.
  • Provide guidance on compliance with Marriott IT and Security Standards.
About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed.

Join our team and become the best version of you.