Industrial Customer Support Specialist

1 day ago


Independence, Ohio, United States SIFCO Applied Surface Concepts Full time

About Us

SIFCO Applied Surface Concepts is a leading global company that specializes in the development, production, and application of industrial process fluids, lubricants, and coatings for the manufacturing industry.

We have a global presence, with our corporate headquarters located in Conshohocken, PA. Our company is committed to creating a diverse workforce and providing equal employment opportunities for all qualified candidates.

Job Description

The Industrial Customer Support Specialist is responsible for providing fast and accurate processing of orders, inquiries, and return authorizations in a customer service environment in the manufacturing sector.

Responsibilities:

  • Review and process orders and inquiries from customers and technical sales representatives.
  • Process and monitor Return Material Authorizations for customer returns, refunds, exchanges, or credits.
  • Provide quotes with pricing and lead times to customers for SIFCO ASC products using the ERP system.

Requirements:

  • A high school diploma or equivalent required; college degree preferred.
  • Proficient in Excel, Word, Outlook, and ERP order-entry software.
  • Professionally bilingual (Spanish) is a plus.

Benefits:

  • Competitive salary range: $45,000 - $60,000 per year
  • Health insurance and 401(k) plan available

Estimated Annual Salary Range: $50,500 - $70,500



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