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Technical Support Specialist

1 week ago

Independence, Ohio, United States Loricus, Inc. Full time

Loricus, Inc. is seeking a skilled Technical Support Specialist to join our team.

Job Overview

The Technical Support Specialist will be responsible for providing exceptional support to clients onsite and remotely.

This role involves performing preventative maintenance tasks, documenting client settings and changes, and monitoring client system alerts.

The ideal candidate will have excellent interpersonal skills, a strong ability to learn quickly, and a professional demeanor.

Key Responsibilities
  • Provide responsive support to clients onsite and remotely
  • Perform preventative maintenance tasks, including monthly reports
  • Document client settings and changes
  • Monitor client system alerts
  • Assist the Infrastructure Engineering team as needed
Requirements
  • A four-year college degree in IT or computer systems
  • One to two years of similar work experience, or equivalent certifications
  • Excellent interpersonal skills, with good communication, courtesy, and professionalism
  • Technical certifications from Microsoft/Cisco are recommended
Benefits

We offer a competitive salary, with an estimated $60,000 - $80,000 per year, depending on location and experience.

Our company culture values continuous improvement and teamwork.