Sales Team Lead: Joyfolie

5 days ago


Santa Monica, California, United States Leap Full time
Job Opportunity: Sales Supervisor at Leap

About Leap

Leap is a pioneering retail company that operates insight-driven stores for modern and emerging brands. Our mission is to revolutionize the retail industry by providing a unique and personalized shopping experience for our customers.

About the Role

We are seeking a highly motivated and experienced Sales Supervisor to join our team at Joyfolie. As a Sales Supervisor, you will play a key role in developing a world-class store team and delivering exceptional customer service.

Key Responsibilities

  • Influence and inspire a team to create memorable in-store experiences and foster a positive environment
  • Execute action plans in partnership with the Store Leader to drive sales and client engagement
  • Ensure store standards are maintained; cleanliness, visual merchandising, and operational tasks (inventory counts, tagging, receiving, and processing shipments)
  • Support with activations and new store openings as needed
  • Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, and Google Office is a plus
  • Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures
  • Keep an agile work schedule; including days, nights, weekends, and holidays
  • One or more years of direct and/or indirect management experience
  • Two or more years of customer service and/or retail experience; background in a similar category preferred
  • Must be at least 18+ years of age
  • Maintain an active floor presence, including standing and walking for extended periods of time
  • Comfortability using a ladder and lifting a maximum of 50lbs

Requirements

  • People Leader- effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders
  • Customer Obsessed/Hospitality Driven- seeks to create genuine and authentic connections, anticipates needs, and possesses exceptional selling skills
  • Adaptable & Entrepreneurial - navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem-solve
  • Collaborator- actively seeks and provides feedback, thrives on building relationships and working with teams
  • Professional- punctual, accountable, and honest; takes initiative and demonstrates strong work ethic
  • Brand Advocate/Category Expert- keeps up with trends/fashion/news in related industry; shows passion and ability to teach and educate employees and customers on product
  • Detail Oriented- operates with high efficiency and effectiveness, consistently produces polished and quality work

Measures of Success

  • Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV), and Units Per Transaction (UPT)
  • Clienteling: Client Outreach, Networking NPS (net promoter score)
  • Ability to accomplish tasks and meet deadlines effectively

Benefits

  • Employee discount and wardrobe allotment for participating Leap brands
  • Bonus Eligible
  • 401K
  • Accrued PTO for those eligible (blackout periods apply)
  • Medical, Dental, and Vision benefits (must average 32hrs+/wk)
  • HealthiestYou Telemedicine

About the Company Culture

Leap values diversity and inclusivity in the workplace. We believe that our differences make our organization special and are paramount to our culture. We welcome applicants from all backgrounds and are committed to creating a diverse community of Leapers.



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