Night Auditor
4 days ago
Hotel Paso Del Norte in El Paso, TX is seeking a skilled Night Auditor to join their team.
Job Purpose:
The Front Desk Night Auditor is responsible for providing exceptional customer service and ensuring a smooth check-in and check-out process for guests.
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Answer, record and process all guest calls, messages, requests, questions or concerns.
- Record guest preferences in the system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Issue, control and release guest safe-deposit boxes in line with hotel procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements:
A High School diploma /Secondary qualification or equivalent is required.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards is preferred.
This job requires the ability to perform the following:
- Frequently standing up behind the desk and front office areas.
- Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
- Handling objects, products and computer equipment.
- Basic computer skills to operate various property management and reservations systems, etc.
Other:
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
- Referral program
-
Night Auditor
2 weeks ago
El Paso, Texas, United States Palette Hotels Full timeJob Title: Night AuditorAt Palette Hotels, we are seeking a Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the smooth operation of our hotel's front desk during the night shift.Key Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and...
-
Part-Time Night Auditor
3 days ago
El Paso, Texas, United States Peachtree Hotel Full timeThe Night Auditor will be responsible for conducting all nightly audit-related duties while providing exceptional guest service at the hotel's front desk. This includes balancing duties, daily paperwork, and shift reports. The Night Auditor will also attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest...
-
Night Auditor
4 weeks ago
El Paso, Texas, United States Palette Hotels Full timeJob SummaryWe are seeking a detail-oriented and organized Night Auditor to join our team at Palette Hotels. As a Night Auditor, you will be responsible for ensuring the accuracy of hotel transactions, maintaining the security of guest rooms, and providing exceptional customer service.Key ResponsibilitiesProcess and reconcile hotel transactions, including...
-
Night Auditor
2 weeks ago
El Paso, Texas, United States Palette Hotels Full timeJob Title: Night AuditorWe are seeking a detail-oriented and customer-focused Night Auditor to join our team at Palette Hotels.Key Responsibilities:Process guest transactions and maintain accurate recordsRespond to guest inquiries and resolve issues in a timely mannerCollaborate with hotel staff to ensure seamless guest experiencesConduct audits to identify...
-
Night Auditor
3 weeks ago
El Paso, Texas, United States Palette Hotels Full time{"Responsibilities": "Key ResponsibilitiesRegister and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from departing guestsKeep records of occupied rooms and guestsCommunicate pertinent guest information to designated departments", "Requirements": "RequirementsPrevious experience in...
-
Night Auditor
1 month ago
El Paso, Texas, United States HYATT Hotels Full timeHyatt Place Night Auditor RoleThe Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine, and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the...
-
Night Auditor Position
4 days ago
El Paso, Texas, United States Palette Hotels Full timeJob Title: Night AuditorJob Summary: We are seeking a Night Auditor to join our team at Palette Hotels. As a Night Auditor, you will be responsible for registering guests, assigning rooms, and confirming reservations.Key Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and...
-
Night Auditor
3 weeks ago
El Paso, Texas, United States Palette Hotels Full timeJob SummaryWe are seeking a detail-oriented and organized Night Auditor to join our team at Palette Hotels. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk and guest services during evening hours.Key ResponsibilitiesRegister and assign rooms to guests in a timely and efficient mannerConfirm phone and online...
-
Night Auditor
2 months ago
El Paso, Texas, United States Palette Hotels Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Night Auditor to join our team at Palette Hotels. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our hotel's front desk and guest services.Key ResponsibilitiesRoom Assignment and Management: Register and assign rooms to guests, ensuring accurate and...
-
Night Auditor Position
1 month ago
El Paso, Texas, United States Palette Hotels Full timeJob OverviewWe are seeking a skilled Night Auditor to join our team at Comfort Inn & Suites El Paso, TX. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions, maintaining the security of hotel assets, and providing exceptional customer service to our guests.Key ResponsibilitiesProcess financial transactions,...
-
Night Auditor
4 days ago
El Paso, Texas, United States Palette Hotels Full timeJob Title: Night AuditorJob Summary:We are seeking a Night Auditor to join our team at Palette Hotels. As a Night Auditor, you will be responsible for registering guests, assigning rooms, and confirming reservations. You will also be responsible for responding to guest needs, requests, and complaints, and collecting payment from departing...
-
Night Auditor
2 weeks ago
El Paso, Texas, United States Palette Hotels Full timeJob Title: Night AuditorWe are seeking a Night Auditor to join our team at Hotel Indigo El Paso, TX. As a Night Auditor, you will be responsible for registering and assigning rooms to guests, confirming phone and online reservations, and responding to guest needs and requests.Key Responsibilities:Register and assign rooms to guestsConfirm phone and online...
-
Night Auditor
4 days ago
El Paso, Texas, United States The Plaza Hotel Pioneer Park Full timeJob SummaryOpportunity: Night AuditorThe Night Auditor is responsible for balancing revenue and settling accounts nightly, maintaining files, and resetting the system for the next day of operations while performing Guest Service Agent tasks and duties.Key ResponsibilitiesPerform bookkeeping activities, such as balancing accounts and conducting nightly...
-
Night Auditor
1 week ago
El Paso, Texas, United States Palette Hotels Full timeJob DescriptionJob Title: Night AuditorWe are seeking a Night Auditor to join our team at Hotel Indigo El Paso, TX. The successful candidate will be responsible for registering and assigning rooms to guests, confirming phone and online reservations, and responding to guest needs and requests.Key Responsibilities:Register and assign rooms to guestsConfirm...
-
El Paso Doubletree Overnight Agent/Night Auditor
2 weeks ago
El Paso, Texas, United States Remington Full timeJob Title: Overnight Agent/Night AuditorRemington is seeking a highly motivated and detail-oriented Overnight Agent/Night Auditor to join our team at the Doubletree by Hilton Hotel El Paso Downtown.Key Responsibilities:Perform daily audit functions for the front office and each outlet of the hotel, ensuring accuracy and efficiency.Review room and tax...
-
El Paso Doubletree Overnight Agent/Night Auditor
2 weeks ago
El Paso, Texas, United States Remington Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Night Auditor/Agent to join our team at the DoubleTree by Hilton Hotel El Paso Downtown. As a Night Auditor/Agent, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional guest service.Key ResponsibilitiesFinancial Management:...
-
Night Auditor
1 week ago
El Paso, Texas, United States Holiday Exp El Paso Full timeh2JobSummary/h2pTheNightAuditorisresponsibleforthepreparationanddispositionofallNightAuditwork.Thisrolerequiresstrongorganizationalandcommunicationskills,aswellastheabilitytoworkindependentlyandwithminimalsupervision./ph2Responsibilities/h2ulliRegisterguestsandmakereservations/liliPreparedailyreportsandbalancetransactions/liliConductsecuritywalksandmaintaina...
-
Front Desk Representative
1 week ago
El Paso, Texas, United States Palette Hotels Full timeJob SummaryAs a Front Desk Agent at Palette Hotels, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience from check-in to check-out. This role requires a positive attitude, excellent communication skills, and a commitment to delivering high-quality customer service.Key Responsibilities Act...
-
Guest Services Representative
2 months ago
El Paso, Texas, United States Palette Hotels Full timeGuest Services Representative - **Key Responsibilities** As a Guest Services Representative, you will be working during mid-shift and evening hours to provide exceptional assistance to our guests, ensuring a memorable experience from check-in to check-out. Your role is vital in shaping the first impressions of our guests, and you will be expected to perform...
-
Guest Services Representative
2 months ago
El Paso, Texas, United States Palette Hotels Full timeGuest Services Representative - Essential Duties and Responsibilities As a Guest Services Representative, you will be responsible for mid-shift and evening-shift operations. Your role is crucial in providing assistance to Guests and enhancing their overall experience from check-in to check-out. A Guest Services Representative plays a vital role in shaping...