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Patient Access Representative
2 months ago
We are seeking a highly skilled Patient Access Representative to join our team at UnitedHealth Group. As a Patient Access Representative, you will play a critical role in ensuring that patients receive exceptional care and service from the moment they arrive at our facilities.
Key Responsibilities:- Communicate effectively with patients and families to collect demographic and health information, verify insurance eligibility, and process registrations.
- Utilize computer systems to enter and verify patient data in real-time, ensuring accuracy and completeness of information.
- Gather necessary clinical information and process referrals, pre-certifications, and pre-authorizations according to insurance plan requirements.
- Verify insurance coverage, benefits, and create price estimates, reverifications as needed.
- Collect patient co-pays and conduct conversations with patients on their out-of-pocket financial obligations.
- Identify outstanding balances from patient's previous visits and attempt to collect any amount due.
- Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
- Respond to patient and caregiver inquiries related to routine and sensitive topics in a compassionate and respectful manner.
- Generate, review, and analyze patient data reports and follow up on issues and inconsistencies as necessary.
- High School Diploma or equivalent required.
- 1+ years of customer service experience preferred.
- Ability to work full-time (40 hours/week), 3pm to 11pm with rotating weekends every other weekend.
- Preferred qualifications include 1+ years of experience in scheduling and authorizations, healthcare experience, and clinical knowledge.
- Competitive base pay.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Performance rewards and recognition programs.
- Equity stock purchase and 401(k) contribution.
- Education reimbursement and employee discounts.
- Employee assistance program and employee referral bonus program.
We are an equal employment opportunity/affirmative action employer and welcome applications from diverse candidates. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
