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Patient Experience Specialist

3 months ago

Miami, Florida, United States UOMUOMUS Full time
Job Title: Patient Experience Specialist

About Us:
The University of Miami Health System is dedicated to providing exceptional patient care and conducting groundbreaking medical research. Join our team and be part of an organization that serves South Florida, Latin America, and the Caribbean. Our commitment to excellence in teaching, research, and patient care has earned global recognition.

Job Description:
The Patient Experience Specialist plays a crucial role in ensuring positive and memorable experiences for patients at the University of Miami Health System. They serve as a bridge between patients and the health system, addressing concerns and complaints to enhance patient satisfaction. Collaborating with clinical and administrative colleagues, the Specialist navigates complex feedback and complaints, ensuring timely resolutions in alignment with internal and external guidelines.

Core Responsibilities:
  • Provide exceptional support to patients, families, and staff, fostering positive experiences.
  • Contribute to a healing environment by improving communication and connection among stakeholders.
  • Collect and document feedback accurately, maintaining patient confidentiality.
  • Act as a resource for patients and families, addressing questions and concerns effectively.
  • Utilize conflict resolution skills to address and escalate patient concerns appropriately.
  • Identify opportunities for process improvement and contribute to team goals.
Qualifications:
  • Bachelor's Degree in a relevant field preferred.
  • Minimum of 3 years of relevant experience.
  • Proven ability to handle confidential information with discretion.
  • Demonstrated commitment to organizational values.
  • Proficiency in Microsoft Office and other relevant software.
Opportunities for career advancement are available based on performance and dedication, with a minimum of 2 years as a Specialist.

The University of Miami offers competitive compensation and a comprehensive benefits package, including medical, dental, and tuition remission.

Job Status:
Part-time

Employee Type:
Temporary

Pay Grade:
H5