Member Relationship Officer
4 weeks ago
We are seeking a highly skilled Member Relationship Officer to join our team at the University of Hawaii FCU. As a key member of our team, you will be responsible for providing exceptional member service, promoting credit union products and services, and building strong relationships with our members.
Key Responsibilities:
- Provide high-quality member service, responding to member inquiries and resolving issues in a timely and professional manner.
- Promote credit union products and services, including loans, savings accounts, and other financial services.
- Build and maintain strong relationships with members, understanding their financial needs and providing personalized solutions.
- Process transactions and service requests accurately and efficiently, ensuring compliance with credit union policies and procedures.
- Assist members with loan applications, account openings, and other financial services, providing clear and concise information and guidance.
- Stay up-to-date on credit union products and services, as well as industry trends and developments, to provide expert advice and guidance to members.
Requirements:
- High school diploma or equivalent required; college degree or equivalent work experience preferred.
- Two to three years of experience in branch operations, customer service, or sales required.
- Excellent communication and interpersonal skills, with the ability to work effectively with members, colleagues, and management.
- Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
- Knowledge of credit union products and services, as well as industry trends and developments.
What We Offer:
- A competitive salary and benefits package, including medical, dental, and vision insurance.
- A comprehensive 401(k) retirement plan with employer match and non-elective contribution.
- Eligibility to earn 35+ paid days off per year, including vacation, sick leave, and holidays.
- A flexible spending account for healthcare and dependent care expenses.
- Opportunities for professional development and growth, including training and education programs.
How to Apply:
If you are a motivated and customer-focused individual with a passion for providing exceptional member service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].
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