Field Service Operations Manager

4 days ago


Auburn Hills, Michigan, United States Herco LLC Full time
Job Overview

As a Field Service Manager at Herco LLC, you will play a critical role in ensuring the smooth operation of our field service team. Your primary objective is to oversee the installation, maintenance, and repair of our equipment at our headquarters in Auburn Hills, MI and when necessary at customer sites. You will be responsible for providing technical assistance to customers over the phone and in person to guarantee that all work is completed in a timely and efficient manner.

About the Role

This position requires strong leadership skills to manage the team's schedules and ensure that all work is completed within budget. You will be expected to report weekly to internal departments on the status of projects and maintain accurate records of all work performed.

Key Responsibilities
  • Manage and oversee the installation, maintenance, and repair of our equipment at customer sites and in our shop.
  • Provide technical assistance to customers via phone and in-person support.
  • Manage the team's schedules and ensure that all work is completed within budget.
  • Maintain accurate records of all work performed.

We offer an hourly wage (DOE) + bonus eligibility 6 months after hire. Estimated salary: $60,000 - $80,000 per year.



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