Field Service Coordinator

3 days ago


Auburn Hills, Michigan, United States WD Matthews Machinery Co Full time

Job Summary

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We are seeking a highly skilled Field Service Coordinator to join our team at WD Matthews Machinery Co. in Auburn, Maine.

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The successful candidate will be responsible for organizing and dispatching repair jobs to technicians at customer locations from our dispatch office.

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This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

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About the Role

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  • \
  • Assign and dispatch maintenance, repair, and inspection of W.D. Matthews material handling and manlift equipment\
  • Facilitate and expedite jobs with assigned mechanics\
  • Maintain records according to company practice regarding all maintenance activities, payroll, and administrative actions required by company policy\
  • Respond to and resolve customer repair requests and complaints\
  • Manage open sales orders for billing purposes\
  • Assist with all aspects of billing\
  • Process pre-bills to work orders\
  • Manage open work orders and rental orders for billing purposes\
  • Assist the Parts Manager and Service Billing Manager in parts/service integration\\/ul\application can expect an estimated salary of $55,000 - $65,000 per year, depending on experience.\

About Us

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WD Matthews Machinery Co. is a family-owned and operated business founded in 1939 as a woodworking equipment business. We have grown into the region's most trusted provider of material handling and construction equipment.

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We value quality products, services, and unbeatable customer care, which is why we have become the unsurpassed dealer of material handling equipment in the Maine, New Hampshire, Massachusetts, Vermont, and Connecticut areas.


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