Customer Service Representative

1 week ago


Fairfield CT USA, United States Arbella Insurance Full time
About the Role

We are seeking a highly skilled Customer Service Agent to join our team at Arbella Insurance Group. As a member of our team, you will be responsible for providing exceptional customer service to our clients, while also identifying risk exposures and qualifying potential prospects.

Key Responsibilities
  • Act as the agency representative to our clients, providing counsel and advice on new and/or additional insurance needs
  • Explain coverages and types of policies to clients, identifying risk exposures and qualifying potential prospects
  • Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders
  • Act as the first line of contact in the reporting and assignment of claim information for designated policyholders
  • Resolve general customer inquiries
Requirements

We are looking for a self-starter who can work independently as well as being a team player. The ideal candidate will have excellent interpersonal, oral and written communication skills, and experience within the Personal Lines insurance industry is a plus. A Connecticut Property & Casualty insurance license is required to perform this position.

What We Offer

We offer a competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more. Our home-town insurance setting provides a great work-life balance, and we are committed to providing our employees with the resources and support they need to succeed.



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