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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
Job Summary:
Bunzl Distribution USA is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving issues in a timely manner.
Key Responsibilities:
- Answer customer inquiries and resolve issues in a timely manner
- Enter and process orders daily
- Investigate customer problems and complaints to successful resolution
- Maintain relationships with internal and external customers with exceptional service
- Function as a liaison between customer service and other departments to provide product pricing and research
- Produce monthly order guides
- Expedite orders as required
- Work effectively in a team environment to meet business goals and objectives
Requirements:
- High school diploma or equivalent; Bachelor's degree preferred
- Minimum of 2 years of customer service experience in a call center environment
- Ability to effectively work in a Windows environment with experience in Outlook, Word, and Excel
- Experience with AS400 operating system a plus
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple projects simultaneously
- Experience in distribution industry is preferred
- Problem solver with the ability to multi-task using judgment and decision-making skills
- Excellent customer service skills
About Bunzl Distribution USA:
Bunzl Distribution USA is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
Benefits:
Bunzl Distribution USA offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Equal Opportunity Employer:
Bunzl Distribution USA has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability, or veteran status as provided by law.