Nights Client Support Supervisor

1 month ago


Colorado Springs, Colorado, United States Embrave Full time
Nights Client Support Supervisor

At Embrave, we are committed to providing a safe and supportive environment for our clients. As a Nights Client Support Supervisor, you will play a critical role in ensuring the well-being and success of our residents.

Key Responsibilities:
  • Monitor and supervise the overall residential population and activities on assigned shifts.
  • Oversee inspections, security functions, client drug screening programs, and compliance with contractual/agency expectations and requirements.
  • Review and/or prepare incidents (as required) and occurrence reports.
  • Serve as a lead on assigned shifts and act as a liaison between client support manager and client support specialists.
Essential Duties and Responsibilities:
  • Promote and demonstrate the Mission, Vision, and Core Values of Embrave.
  • Develop and maintain good working relationships with all departments, the management team, regulatory agencies, and community partners.
  • Embrace cultural diversity amongst ourselves and our community.
  • Responsible for the human, financial, and material resources as well as data and information entrusted to us.
  • Responsible for ensuring completion of Client Support Specialist duties, including in-processing, collection of client urine specimen for analysis, alco-sensor test, client and facility searches, and reviews and/or writing Minor, Major, and Critical incident reports.
  • Serve as a liaison between Client Support Specialists and Client Support Manager.
  • Responsible for onsite supervision of Client Support Specialists.
  • Monitor compliance with training requirements and provide insight into client specialist training needs (group and/or individual).
  • Monitor and prepare statistical analyses of breathalyzer, urinalysis, and compliance issues.
  • Monitor the procurement, storage, and utilization of supplies and equipment and reports shift/facility needs to the Correctional Supervisor.
  • Oversee the application and enforcement of Embrave policies and procedures.
  • Report maintenance and repair needs for the facility to the maintenance department with Care Manager and are included in the reporting of identified maintenance needs.
  • Prepare incident and occurrence reports as needed and reviews incident and occurrence reports generated during their assigned shift to ensure reports are detailed and comprehensive.
  • Conducts administrative hearings.
  • Coordinates extra duty programs.

Supervision Exercised: None

Education/Work Experience:

High School Diploma or equivalent required.



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