Nights Client Support Supervisor
1 month ago
At Embrave, we are committed to providing a safe and supportive environment for our clients. As a Nights Client Support Supervisor, you will play a critical role in ensuring the well-being and success of our residents.
Key Responsibilities:- Monitor and supervise the overall residential population and activities on assigned shifts.
- Oversee inspections, security functions, client drug screening programs, and compliance with contractual/agency expectations and requirements.
- Review and/or prepare incidents (as required) and occurrence reports.
- Serve as a lead on assigned shifts and act as a liaison between client support manager and client support specialists.
- Promote and demonstrate the Mission, Vision, and Core Values of Embrave.
- Develop and maintain good working relationships with all departments, the management team, regulatory agencies, and community partners.
- Embrace cultural diversity amongst ourselves and our community.
- Responsible for the human, financial, and material resources as well as data and information entrusted to us.
- Responsible for ensuring completion of Client Support Specialist duties, including in-processing, collection of client urine specimen for analysis, alco-sensor test, client and facility searches, and reviews and/or writing Minor, Major, and Critical incident reports.
- Serve as a liaison between Client Support Specialists and Client Support Manager.
- Responsible for onsite supervision of Client Support Specialists.
- Monitor compliance with training requirements and provide insight into client specialist training needs (group and/or individual).
- Monitor and prepare statistical analyses of breathalyzer, urinalysis, and compliance issues.
- Monitor the procurement, storage, and utilization of supplies and equipment and reports shift/facility needs to the Correctional Supervisor.
- Oversee the application and enforcement of Embrave policies and procedures.
- Report maintenance and repair needs for the facility to the maintenance department with Care Manager and are included in the reporting of identified maintenance needs.
- Prepare incident and occurrence reports as needed and reviews incident and occurrence reports generated during their assigned shift to ensure reports are detailed and comprehensive.
- Conducts administrative hearings.
- Coordinates extra duty programs.
Supervision Exercised: None
Education/Work Experience:
High School Diploma or equivalent required.
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