Client Service Technician

4 weeks ago


Colorado Springs, Colorado, United States S2Technologies Full time
Job Description

S2Technologies is seeking a Client Service Technician to provide end-user, system, and network support. As a Help Desk Specialist, you will troubleshoot and resolve technical issues with end-user and shared devices, firmware, and software. Key responsibilities include:

  • Providing technical support for wired and wireless networks, local and virtual private networks (VPN)
  • Troubleshooting and resolving technical issues with desktop computers, laptop computers, tablets, smart-phones, Voice-over-Internet Protocol (VoIP) and analog/digital telephones, printers, scanners, multi-function devices (MFDs)/multi-function printers (MFPs), digital senders, TACLANES (encryption devices), VDI clients peripheral and component equipment
  • Configuring and managing computer accounts, user accounts, group accounts, electronic mail (e-mail) accounts, and associated structures, shared network resources, websites, public key infrastructure (PKI) certificates, and credentials
  • Documenting customer contact via the Ticketing system to include detailed issues reported and provide ticket updates, through incident resolution
  • Monitoring network capabilities, functions, and performance utilizing diagnostic tools, monitor systems, individual platforms, or data supplied by other sources, and create trouble tickets on all issues observed

Requirements:

  • 3 years of Helpdesk Support Experience
  • Basic understanding of networking, including OSI model concepts, basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint)
  • IAT Level II certification
  • Secret Clearance Required

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, sexual orientation, gender identity, physical or mental disability, protected veterans status, or any other status protected by the laws or regulations in the locations where we operate.



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