Performance Specialist I

3 days ago


Colorado Springs, Colorado, United States Inizio Engage Full time
About Inizio Engage

Inizio Engage is a strategic partner in the healthcare industry, specializing in commercial and creative engagement solutions. Our mission is to improve lives by helping healthcare professionals and patients access the medicines, knowledge, and support they need.

Job Summary

We are seeking a highly skilled Performance Specialist I to join our team. As a key member of our Patient Engagement Project, you will be responsible for maintaining excellent quality standards, collecting and capturing information, and providing empathetic support to callers.

Key Responsibilities
  • Maintain high-quality standards for client programs
  • Collect and accurately capture information in program databases
  • Converse with callers in an empathetic manner and facilitate understanding of medical terminology
  • Organize multiple projects simultaneously and adhere to company policies and Standard Operating Procedures
  • Display flexibility within the department and perform administrative and non-telecommunication duties as needed
  • Spanish fluency and ability to pass a medically inclined Spanish certification
  • Competency with computer keyboard and mouse
  • Pleasant telephone manner
  • Designated separate home office space
What We Offer
  • Excellent benefits package, including accrued time off, medical, dental, vision, 401k, disability, and life insurance
  • Generous performance-driven Incentive Compensation package
  • Opportunity to work with a top Patient Engagement Project
Equal Employment Opportunity

Inizio Engage is an equal opportunity employer and considers applicants without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.



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