Veterinary Customer Service Specialist
1 week ago
At GRANTS LICK VETERINARY HOSPITAL, P.S.C., we have been a cornerstone of our community for over five decades, continually expanding our services. With a dedicated clientele and a state-of-the-art facility, we are eager to enhance our Client Service Representative (CSR) team. We seek individuals who resonate with our practice's culture and are committed to a career in Veterinary Medicine.
Position Summary
As a CSR, your primary duties will encompass a variety of tasks aimed at providing outstanding service to our clients. These responsibilities include:
- Managing incoming communications via phone, email, and fax.
- Delivering exceptional customer service during client interactions.
- Facilitating client check-ins and check-outs, including payment processing.
- Preparing and retrieving medical records.
- Addressing new requests and medication refills.
- Coordinating appointment scheduling.
Candidate Qualifications
The ideal candidate will embody the following values: compassion, a positive demeanor, integrity, respect, and a strong sense of teamwork. Additionally, candidates must demonstrate the capability to fulfill the responsibilities outlined in this position.
Essential Skills Include:
The ability to communicate effectively, lift up to 50 lbs, manage multiple phone lines, and thrive in a collaborative environment.
Preferred BackgroundA High School Diploma or equivalent is required. While we prefer candidates with at least one year of experience in a receptionist or front desk role, this is not mandatory.
We provide a competitive compensation package, along with generous benefits for full-time employees. Although this position may be entry-level, we are looking for committed individuals who aspire to grow with our team.
If you are interested in learning more about this opportunity and becoming part of our organization, we look forward to reviewing your application.
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