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Residential HVAC Service Specialist

2 months ago

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Position Overview:
As a Residential HVAC Service Specialist, you will be responsible for diagnosing, repairing, and maintaining heating, ventilation, and air conditioning systems, as well as healthy home products. Your focus will primarily be on residential clients, with occasional light commercial assignments.

About Rusk Heating and Cooling:

Rusk Heating and Cooling is a proud, family-owned business that has been a staple in the NKY Greater Cincinnati metro area for over 150 years. Our founder, Doc Rusk, established a legacy of excellence in the HVAC industry, advocating for higher standards and ethical practices that we continue to uphold today.


Why Choose Rusk?
  • Competitive compensation package, including hourly wages and bonus opportunities.
  • Sign-on bonuses available based on experience.
  • Flexible rotating on-call shifts.

Work-Life Balance:
At Rusk, we prioritize your time with family and personal well-being.
  • 401k plan with company matching after one year of service.
  • Paid personal time off.
  • Standard paid holidays.

Comprehensive Medical Benefits:
We offer health, dental, and vision insurance, along with a company-paid life insurance policy valued at $50,000.
  • Personal tool and equipment programs available.
  • Take-home company vehicle provided.
  • Annual company gatherings to foster team spirit.
  • Service radius of 30 miles from the home office.
  • Utilization of Service Titan CRM for efficient operations.
  • Opportunities for internal advancement.
  • A mechanical company environment without sales quotas or pressure.
  • All training, licensing, and advancement hours are covered by the company.

Key Responsibilities:
As a service technician, you will:
  • Diagnose and repair HVAC systems and related products.
  • Provide exceptional customer service by offering ethical recommendations and options.
  • Work on various types of equipment while prioritizing customer satisfaction.

Qualifications:
To be successful in this role, you should possess:
  • A high school diploma or GED; technical schooling is a plus.
  • A minimum of 2 years of experience in residential service is preferred.
  • Active KY Journeyman licensing.
  • EPA Certification; NATE certification is a plus.
  • A clean driving record and a commitment to being drug-free (background and drug tests will be conducted upon job offer).