NOC Technician I

2 months ago


Cincinnati, Ohio, United States Dartpoints Operating Company Full time
Job Summary

The NOC Technician I is a critical role within Dartpoints Operating Company, responsible for providing exceptional customer support and technical assistance to clients. This position requires a strong understanding of IT systems, excellent communication skills, and the ability to work effectively in a team environment.

Key Responsibilities
  • Customer Support: Provide timely and effective technical support to clients via various communication channels, ensuring high levels of customer satisfaction.
  • Monitoring and Maintenance: Consistently monitor all events related to facilities, managed services, network, and power, performing routine maintenance and troubleshooting tasks as needed.
  • Installation and Service Requests: Assist customers with onsite installation and service requests, ensuring seamless execution and timely completion.
  • Collaboration and Teamwork: Work closely with internal teams to resolve issues, share knowledge, and improve processes, promoting a culture of collaboration and excellence.
  • Security and Access Control: Establish and maintain security access for customers, ensuring compliance with company policies and procedures.
  • Documentation and Knowledge Sharing: Maintain accurate records and documentation, contributing to the development of knowledge bases and best practices within the company.
  • Adaptability and Flexibility: Demonstrate flexibility and adaptability in a fast-paced environment, responding to changing priorities and requirements.
Requirements and Qualifications
  • Education: High School Diploma or Equivalent, with a preference for college coursework in a related field or equivalent work experience.
  • Experience: 0-2 years of experience in a customer service, technical, or client support role, with a strong background in IT systems and troubleshooting.
  • Skills: Excellent communication and interpersonal skills, proficiency in MS Office products, and the ability to work effectively in a team environment.
  • Certifications: CCNA, CCNP, Network+, or equivalent certifications.
  • Physical Demands: Ability to lift equipment and packages of 50lbs or greater, climb ladders, and work in a moderate noise environment.
Benefits
  • 401K Retirement Plan
  • Health Insurance
  • Life Insurance
  • Short-Term Disability

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