Application Support Team Lead

2 days ago

Boca Raton, Florida, United States FlexShopper Full time
Job Title: Application Support Team Lead

At FlexShopper, we're seeking a highly skilled and experienced Application Support Team Lead to join our team. As a key member of our support team, you will be responsible for leading a team of Software Support Engineers who are passionate about finding technical solutions, problem-solving, and providing exceptional customer support.

Key Responsibilities:
  • Lead and mentor a team of Application Support Engineers, fostering a culture of curiosity, creativity, and continuous learning.
  • Collaborate with the team to fix database issues and coding bugs, improving system functionality and performance.
  • Plan, automate, deploy, and troubleshoot infrastructure to maintain a robust and reliable environment.
  • Provide technical expertise and develop innovative solutions for JavaScript/PHP code, SQL stored procedures, and data changes.
  • Offer technical assistance and support to customers, addressing any encountered issues promptly and effectively.
  • Regularly communicate status updates to clients, ensuring transparency and managing expectations.
  • Coordinate with relevant departments to facilitate successful resolution of client issues.
  • Build and test solutions, deploy them to client environments, and validate their effectiveness.
  • Conduct comprehensive database testing, including designing and manipulating test data, validating stored procedures, jobs, triggers, and replication.
  • Collaborate with Development, DevOps, and Customer Support teams to gain insights into unit test coverage, continuous integration processes, and customer-reported issues.
  • Take ownership of sensitive and highly critical issues, providing expedited resolutions and demonstrating strong problem-solving skills.
  • Challenge the status quo, hold others accountable, and drive positive change using data-driven insights.
Requirements:
  • Bachelor's degree in Computer Science or equivalent experience.
  • Minimum of 2 years of full-stack development experience with JavaScript, PHP, Python, and related technologies.
  • Proficiency in SQL and NoSQL databases.
  • Ability to interpret product architecture and system design.
  • Experience with automation frameworks, tools, and services.
  • Strong background in database testing, including designing and manipulating test data, validating stored procedures, jobs, triggers, and replication.
  • Willingness to work weekends, nights, and participate in a 24-hour on-call rotation.
Preferred Qualifications:
  • Minimum of 2-4 years of Application Support and Analytical experience.
  • Minimum two years' experience with managing teams and building them out to meet growing needs.

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