Client Program Director

1 day ago

Florham Park, New Jersey, United States Damco Spain SL Full time
About the Role

We are seeking a highly experienced and results-driven Client Program Director to lead our global logistics operations and ensure exceptional customer service. As a key member of our team, you will be responsible for researching, planning, developing, and growing our current clients' business while implementing our global integrator view to the customer.

Key Responsibilities
  1. Partner with Client Leadership/Internal Commercial & Product to drive the strategic growth plan, program roadmap, and manage client needs and expectations based on specific initiatives.
  2. Maintain & improve customer satisfaction levels with Net Promoter Score (NPS) & Voice of the Customer.
  3. Ensure performance Key Performance Indicators (KPIs) are aligned with customer expectations and maintained in one data set globally that reflects the customer performance.
  4. Establish, own, & improve appropriate KPIs to measure operational performance in one data set globally that reflects the operational performance.
  5. Own all customer-initiated and internal projects to ensure internal resourcing is appropriate to execute within the agreed timeline.
  6. Serve as main point of contact for collaborating with implementation when new business is implemented.
  7. Ensure all Standard Operating Procedures (SOPs) are updated, maintained, and adhered to.
  8. Ensure all billing processes are accurate, timely, and being followed.
  9. Host and engage in regular customer service calls with operational teams globally.
  10. Report in collaboration with the Key Client Director on performance, projects, customer temperature, and team updates monthly through Executive Summaries to the internal leadership team.
  11. Collaborate with Key Client Director to prepare and host Quarterly Business Reviews.
Requirements
  1. Bachelor's degree in Business/Supply Chain.
  2. 3+ years relevant experience with a proven track record in operational management.
  3. Understanding and passion for driving Operational Excellence and Value Creation in the business.
  4. Excellent ability to build relationships with customers and internal stakeholders.
  5. Ability to work in a matrix organization and drive outcomes with influence over decision makers.
  6. Proven and sustained track record of delivery, with focus on driving results through others.
  7. Experience of working with a wide variety of complex operational and commercial challenges.
  8. Exposure and understanding of Business Improvement / Lean tools.
  9. Excellent communication and influence skills.
  10. Ability to interface with regional and global management teams.
  11. Being a team member supporting the global/regional/country teams proactively.
  12. Ability to build strong effective networks.
  13. Knowledge of risk management with the ability to identify activities.
Nice to Have
  1. PMP.
  2. CSCP.
  3. Six Sigma.
Company Benefits
  • Medical
  • Dental
  • Vision
  • 401k + Company Match
  • Employee Assistance Program
  • Paid Time Off
  • Flexible Work Schedules (when possible)
  • And more
Pay Range

$125,000- $140,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Damco Spain SL is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Damco Spain SL is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

  • Client Program Manager

    9 hours ago

    Florham Park, New Jersey, United States Maersk Company Limited Full time

    About Maersk Company LimitedMaersk Company Limited is a global leader in integrated logistics, pioneering innovation and transformation for over a century. Our mission is to redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.Job SummaryWe are seeking a highly skilled Client Program Manager to join our...

  • Client Associate/Registered Client Associate

    10 hours ago

    Florham Park, New Jersey, United States RBC Capital Markets, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Client Associate/Registered Client Associate to join our team at RBC Wealth Management. As a trusted resource to our clients, advisors, and branch, you will play a critical role in helping our advisors manage and grow their business.Key ResponsibilitiesBuild and maintain professional...

  • Board Certified Behavior Analyst

    2 weeks ago

    Florham Park, New Jersey, United States Success on the Spectrum Full time

    Success On The Spectrum is a national ABA franchise dedicated to providing high-quality care for children with ASD. We combine evidence-based Applied Behavior Analysis (ABA) methods with a fun and engaging environment, community outings, safety protocols, and active parent involvement. Our mission is to empower our clients by teaching valuable life skills...

  • Client Service Associate

    4 hours ago

    Florham Park, New Jersey, United States Oppenheimer & Co. Full time

    About the RoleOppenheimer & Co. Inc. is a leading middle-market investment bank and full-service broker-dealer. We are seeking a highly skilled and motivated Client Service Associate to join our Private Client Division in Florham Park.Key ResponsibilitiesSupport Financial Advisors in sales, marketing, and day-to-day operations of a growing wealth management...

  • Client Service Associate

    1 day ago

    Florham Park, New Jersey, United States Oppenheimer & Co. Full time

    Job Description**About Oppenheimer & Co. Inc.**Oppenheimer & Co. Inc. is a leading middle-market investment bank and full-service broker-dealer with a rich history dating back to 1881. Our company is engaged in a broad range of activities in the financial services industry, including retail securities brokerage, institutional sales and trading, investment...

  • Client Service Representative

    1 day ago

    Florham Park, New Jersey, United States Oppenheimer & Co. Full time

    Job SummaryThis is an excellent opportunity for someone starting out in the investment world and wants a career, not a job! We are looking for a candidate that wants to learn and grow in this role.Key Responsibilities:Produce high-quality analytical reports using various software programs.Prioritize daily work, track progress of projects and deadlines.Assist...

  • Client Service Associate

    1 day ago

    Florham Park, New Jersey, United States Oppenheimer & Co. Full time

    About the RoleThis is an excellent opportunity for someone starting out in the investment world and wanting a career, not just a job. We are looking for a candidate who wants to learn and grow in this role, supporting the team in sales, marketing, and day-to-day operations of a growing branch.Key Responsibilities:Analytical Reporting: Produce high-quality...

  • PhD Leadership Excellence Program

    2 weeks ago

    Florham Park, New Jersey, United States BASF Corporation Full time

    PhD Leadership Excellence ProgramThe world is in need of innovative solutions, and we are looking for talented individuals to join us.At BASF Corporation, we harness the power of collaboration to create chemistry. By integrating economic success with environmental stewardship and social responsibility, we are committed to building a sustainable future...

  • Clinical Pharmacy Specialist

    2 weeks ago

    Florham Park, New Jersey, United States Asembia Full time

    Position: Staff PharmacistDepartment: Pharmacy/HUB ProgramsReports To: Senior Director of Pharmacy OperationsFLSA: ExemptPrimary Function:The Staff Pharmacist plays a crucial role in overseeing and enhancing the clinical aspects of pharmaceutical programs offered by the organization.Key Responsibilities:1. Assess incoming referrals for precision and...

  • Data Science Professional Development Program Internship

    1 day ago

    Florham Park, New Jersey, United States BASF Corporation Full time

    About the ProgramThe Data Science Professional Development Program Internship at BASF Corporation is a 10 to 12 week summer internship program designed for highly motivated undergraduate students majoring in Data Analytics/Science, Applied Mathematics, Statistics, Chemical, or Mechanical Engineering.As a participant in this program, you will have the...

  • Senior Tax Analyst Leader

    11 hours ago

    Florham Park, New Jersey, United States Global Tax Management Full time

    Job DescriptionJob Title: Senior Tax Analyst LeaderJob Summary:We are seeking a highly skilled Senior Tax Analyst Leader to join our team at Global Tax Management. As a Senior Tax Analyst Leader, you will be responsible for leading tax compliance and provision processes, conducting tax research, and managing client relationships.Key Responsibilities:Lead Tax...

  • Scientific Director, Medical Affairs- CNS/Psychiatry

    4 months ago

    Florham Park, New Jersey, United States AbbVie Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...

  • Human Resources Director

    4 days ago

    Florham Park, New Jersey, United States The Bolton Group Full time

    The ideal candidate will serve as a strategic business partner and a leader of organizational transformation. You will plan, develop, and implement initiatives to drive business results and enhance the organization's human capital function.Key ResponsibilitiesProvide visionary leadership and guidance by overseeing talent acquisition, employee development,...

  • Customer Service Operations Specialist

    2 weeks ago

    Florham Park, New Jersey, United States VetJobs Full time

    Job Overview ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization collaborates with partner companies to identify qualified candidates for their available positions. This role is open to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you possess the necessary skills,...

  • Global Expense Reporting Lead

    4 weeks ago

    Florham Park, New Jersey, United States AbbVie Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...

  • Client Relationship Specialist

    2 weeks ago

    Ridgefield Park, New Jersey, United States SpecialtyRx Full time

    About SpecialtyRx SpecialtyRx is a full-service pharmacy dedicated to improving lives through exceptional pharmaceutical care. We offer a competitive compensation and benefits package, fostering a positive and impactful work environment. Account Executive Responsibilities Conduct regular visits to assigned healthcare facilities in North and South Jersey,...

  • Customer Service Coordinator

    2 weeks ago

    Florham Park, New Jersey, United States Allergan Full time

    Company OverviewAllergan is dedicated to discovering and delivering innovative healthcare solutions that address significant health challenges today and in the future.Our commitment is to make a meaningful difference in the lives of individuals across key therapeutic areas, including immunology, oncology, neuroscience, and eye care, alongside our extensive...

  • Environmental Services Team Leader

    2 weeks ago

    Florham Park, New Jersey, United States EMS, LLC Full time

    Position Title: Environmental Services Team LeaderReports To: Environmental Services DirectorFSLA: ExemptHours: VaryPOSITION DESCRIPTION:This role involves overseeing and managing environmental programs to ensure a clean, orderly, and hygienic environment within the designated facility. The incumbent will be responsible for maintaining high standards of...

  • Small Business Employee Benefits Sales Representative

    6 days ago

    Florham Park, New Jersey, United States USI Holdings Corporation Full time

    About the RoleThis is an exciting opportunity to join USI Holdings Corporation as a Small Business Employee Benefits Sales Representative. As a key member of our team, you will be responsible for cultivating new employee benefits sales talent with a long-term career at USI.Key ResponsibilitiesParticipate in our industry-leading sales training program, USI...

  • Hazardous Waste Management Specialist

    2 weeks ago

    Florham Park, New Jersey, United States Triumvirate Environmental Full time

    Position Overview:Triumvirate Environmental, a leading firm in environmental services across North America, is in search of an Environmental Specialist II to join our Lab & Onsite Support Services (Lab/OSS) team.In this role, you will assist clients in managing their hazardous waste programs and projects, ensuring adherence to state and federal regulations....