Sales and Service Specialist

3 weeks ago


Haverhill, Massachusetts, United States Sonepar Full time

About Sonepar

Sonepar is a leading independent family-owned company in the B-to-B distribution of electrical products, solutions, and related services. With a dense network of 100 brands spanning 40 countries, the Group has an ambitious transformation agenda to become the first global B-to-B electrical distributor to provide a fully digitalized and synchronized omnichannel experience to all customers.

As a subsidiary of Sonepar USA, NorthEast Electrical operates 40 strategically located branches throughout the six New England States, dedicated to providing exceptional customer service to electrical contractors, Industrial, OEM, Utility, and Institutional customers.

About the Role

We are seeking an exceptional candidate to manage our Lighting Showroom and provide excellent customer service through face-to-face interaction, phone, and digital tools. The successful associate will drive and promote our mindset of Adapt, Dare, and Learn, and be developed and empowered to create best-in-class business strategies and contribute to a customer-centric environment that delivers outstanding results.

Responsibilities

  • Increase sales and gross margin by taking orders over the phone, in person, and via digital tools.
  • Enter stock, special, direct, and back orders as required.
  • Provide customers with information and demonstration of our online solution for fast and easy ordering through our website.
  • Responsible to participate in on-going training for digital tools.
  • Responsible for warehouse functions such as receiving, picking, packing, and shipping.
  • Assist in stocking and organizing shelves to facilitate fast and accurate order filling.
  • Display and stock material in counter and showroom. Participate in promotions as they occur.
  • Participate in processes and programs aimed at promoting a safe work environment.
  • Perform other duties as required or directed by Manager.

Requirements

  • High School Diploma required.
  • 2 Year College or Vocational School preferred with emphasis on electrical and construction industry and/or equivalent knowledge through job-related experience and training.
  • Strong computer skills with emphasis on Excel and website navigation.

Physical Requirements

The person in this position will frequently lift and/or move up to 70lbs using manual and PIT equipment.



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