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Customer Sales Representative

2 months ago

Iowa City, Iowa, United States Mediacom Bolt Full time

**Job Summary**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Sales Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.

**Key Responsibilities:**

  • Provide prompt and professional customer service to meet the needs and expectations of our clients.
  • Perform direct customer support for all customers, consistent with Mediacom Bolt's policies and procedures.
  • Interact with customers to answer inquiries and resolve issues related to billing, services, and products.
  • Utilize sales and retention guidelines to process customer requests and add or disconnect services.
  • Troubleshoot basic service issues and schedule on-site service calls when necessary.
  • Receive and process customer payments, balance cash drawers, and post customer adjustments.
  • Issue and receive equipment from customers.
  • Maintain customer site equipment and inventory controls according to policy and procedures.
  • Demonstrate courtesy and patience in customer relations, explaining billing, products, and services offered.
  • Perform other duties as directed or required by your supervisor.

**Requirements:**

  • High school diploma or GED required; Associates degree preferred.
  • 1-3 years experience in retail and/or consumer sales.
  • Preferred 3 plus years customer service & cash handling/reconciliation experience.
  • Exceptional relationship-building skills.
  • Excellent communication skills.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Effective cash handling skills.
  • Valid driver's license and satisfactory driver record may be required for some locations.
  • Must demonstrate intermediate to advanced PC skills.
  • Sales ability and willingness to meet sales goals.
  • Able to stand for long periods.
  • Occasional travel to other sites within the region.
  • Ability to work evenings, weekends, and holidays, and overtime as needed.

**Keywords:** Front Counter, Customer Service, Sales