Customer Service Representative

4 weeks ago

Iowa City, Iowa, United States AT&T Full time
Job Description:

This role reports to our Johnson City, TN location. If considered, you must be able to report to this location.

This is a great fit for those considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent.

As a member of our team, you'll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most.

Key Responsibilities:

  • Provide billing support and perform collections management to recover past due account balances and retain customers.
  • Use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions.
  • Bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.

What You'll Do:

  • Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
  • Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T's product and services to effectively service and retain customers.
  • Process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures.
  • Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

Requirements:

  • Call center or customer service experience.
  • Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations.
  • Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

Perks and Benefits:

  • Medical/Dental/Vision coverage.
  • 401(k) plan.
  • Tuition reimbursement program.
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays).
  • Paid Parental Leave.
  • Paid Caregiver Leave.
  • Additional sick leave beyond what state and local law require may be available but is unprotected.
  • Adoption Reimbursement.
  • Disability Benefits (short term and long term).
  • Life and Accidental Death Insurance.
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
  • Employee Assistance Programs (EAP).
  • Extensive employee wellness programs.
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

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