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Community Management Assistant

2 months ago

Fort Lauderdale, Florida, United States Pines Property Management, Inc. Full time
Job Overview

Position: Assistant Community Manager

COMPANY: Pines Property Management, Inc.

POSITION SUMMARY:

The Assistant Community Manager plays a vital role in supporting the General Manager by facilitating the smooth operation of the property management department's daily functions. This position assists Community Managers with various responsibilities to ensure a well-maintained and efficiently run community.

KEY RESPONSIBILITIES:

  • Professionally handle incoming calls for the property management department, collaborating with the community manager to address homeowner inquiries.
  • Maintain accurate records of change of address requests in the company’s software, ensuring proper documentation of updates.
  • In conjunction with the Community Manager, prepare notices for meetings and manage all community communications effectively.
  • Organize appointments and oversee the distribution and processing of access devices for residents.
  • Keep all logs, inventories, and databases related to Community Manager activities current and organized.
  • Assist the Community Manager with special projects as required, demonstrating flexibility and teamwork.
  • Submit and track service requests, including but not limited to repairs for gates and irrigation systems for residents.
  • Provide front desk support as necessary, ensuring a welcoming environment for residents and visitors.
  • Coordinate the on-call calendar with community managers to ensure coverage and responsiveness.
  • Deliver exceptional customer service to residents regarding community issues, portal access, device requests, and general inquiries.
  • Scan and file documents related to Community Manager activities to maintain organized records.
  • Perform additional duties as assigned to support the overall objectives of the property management team.