Administrative Support Specialist 3

2 weeks ago


Middletown, Pennsylvania, United States Commonwealth of Pennsylvania Full time
POSITION OVERVIEW

Are you ready to utilize your administrative expertise in an environment that prioritizes fiscal responsibility and innovation? The Bureau of Pennsylvania State Lottery, Customer Support Division is seeking a dedicated Administrative Support Specialist 3. Your role will be pivotal in ensuring that the Pennsylvania Lottery remains a reliable and enjoyable service for the state's senior residents.

ROLE RESPONSIBILITIES

In this capacity, you will deliver essential clerical assistance within the Lottery Call Center, supporting both internal teams and external stakeholders, including players and retailers. Your customer service responsibilities will encompass managing inquiries, identifying suitable responses, and communicating effectively both verbally and in writing. You will undertake various clerical tasks to aid retailers and amend lottery records for tickets that are lost, stolen, damaged, or unaccounted for. This will involve:

  • Comparing and verifying information.
  • Scanning lottery tickets and relevant documents.
  • Inputting data into departmental computer systems.
  • Composing official correspondence.
  • Assisting with the management of incoming and outgoing mail as required.

Take the next step in your administrative and customer service career with us.

Work Schedule and Additional Information:

  • Full-time position.
  • Standard working hours are from 8:00 AM to 4:00 PM, Monday to Friday, with a 30-minute lunch break.
  • Salary: Starting salary may be non-negotiable in certain instances.
  • Further communication regarding this position will be conducted via email. Ensure to check your email, including spam/junk folders, for any updates.
QUALIFICATIONS AND ELIGIBILITY

Minimum Experience and Training Requirements:

  • One year of experience as a Clerical Assistant 2 (commonwealth title); or
  • One year of experience in a moderately complex clerical role; or
  • An equivalent combination of experience and training.

Additional Requirements:

  • Ability to perform essential job functions.

Preferred Qualifications (not mandatory):

  • Experience in a call center environment.
  • Background in customer service.

Application Process:

  • Resumes, cover letters, and similar documents will not be reviewed; eligibility will be determined based on the application details provided.
  • If claiming educational qualifications, a copy of your college transcripts must be attached for your claim to be considered valid. Unofficial transcripts are acceptable.
  • Applications must be submitted by the closing date; late submissions will not be accepted.
  • Failure to comply with the above application requirements may result in disqualification from consideration for this position.

Veterans:

  • Pennsylvania law provides employment preference for qualified veterans for many state and local government roles.

Equal Opportunity Employment:

The Commonwealth is an equal employment opportunity employer committed to fostering a diverse workforce. We value inclusion and encourage all qualified individuals to apply.


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