Strategic Communications Director for Issues Management

4 days ago

Amherst, Massachusetts, United States InsideHigherEd Full time

About the Role

The Director for Issues Management is a key member of the InsideHigherEd team, responsible for identifying, analyzing, and addressing various challenges or crises that could impact the institution. This position plays a crucial role in developing and deploying content, effective communications, and risk mitigation measures to support ongoing priorities related to sensitive matters impacting the University.

Key Responsibilities

  • Partner with senior leadership to establish, implement, and assess strategies and tactics related to issues management, with a particular emphasis on research, writing, and content creation.
  • Develop and maintain a deep understanding of the University's policies, procedures, and communication protocols to ensure effective crisis communication and issues management.
  • Collaborate with the News and Media Relations team to identify projects, develop strategy, plan social media postings, and deliver and measure communications.
  • Work closely with senior leadership and the Incident Response Team to ensure a coordinated approach to problem-solving and effective communication during crises.
  • Develop and maintain a resource library of content relevant to current and past issues, including relevant University history, policies, data, and communications.
  • Monitor, document, and report on data in several key areas, including news coverage, social media, and other internal and external sources of intelligence.
  • Track emerging and ongoing projects and identify opportunities for collaboration and resource sharing across the campus community.
  • Ensure that key initiatives meet defined objectives and expectations, utilizing project management skills to document and follow through on project timeframe and scope.
  • Stay abreast of the latest and emerging news and information relevant to the campus community, informing messaging and strategy for key initiatives.
  • Edit inbound materials to be sent on behalf of senior leadership and Issues Management unit, ensuring clear, concise communications with proper tone, checking facts, and adhering to University's brand strategy for internal and external communications.

Requirements

  • A Bachelor's Degree.
  • 7 years' relevant experience in crisis communication, issues management, and strategic communications.
  • Strong written and editing skills, with experience writing on behalf of senior-level leadership.
  • Ability to think quickly and work under pressure, with strong time-management abilities and a proven track record of managing multiple projects simultaneously in a fast-paced, deadline-driven environment.
  • Excellent interpersonal skills, with the ability to build relationships and coalitions in a diverse, collaborative environment.
  • Social media-related reputation management experience, with a strong understanding of the role of social media in crisis communication and issues management.

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