Customer Service Representative

2 days ago


Elkhart, Indiana, United States Carpenter Full time

Job Summary

Carpenter Co. is seeking a highly skilled Customer Service Representative to join our Elkhart manufacturing branch. As a key member of our customer service team, you will be responsible for providing exceptional customer service, managing orders, and ensuring timely deliveries.

Key Responsibilities:

  • Communicate effectively with customers, traffic managers, plant managers, and department managers to resolve customer inquiries and issues.
  • Process and confirm orders, update load schedules, and provide updates to the docks.
  • Collaborate with production and shipping teams to manage customer requests and changes.
  • Manage and maintain accurate records, reports, and databases.
  • Provide exceptional customer service, responding to customer phone calls, and resolving issues in a professional and timely manner.

Requirements:

  • Minimum high school diploma or equivalent.
  • 2+ years of related customer service experience and/or training or equivalent combination of education and experience.
  • Proficiency in Microsoft Excel, Word, Outlook, and Windows.
  • Ability to work successfully in a team environment and maintain excellent organization, planning, and customer service skills.

Benefits:

Carpenter Co. offers a comprehensive benefits package, including excellent health insurance, a generous profit-sharing plan, and opportunities for long-term career growth in a stable industry.



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